In the Era Covid-19, we are back, with complete safety!
After a period where we were forced to closed doors, the Grande Hotel do Porto reopens its doors to welcome guests once more.
In order to adapt ourselves to these new times, we have adopted several procedures and measures to ensure the necessary precautions to avoid the spreading of the Covid-19.
An internal protocol was made with all actions necessary, the hotel staff received proper training, we have implemented new routines and changed some procedures, furniture and decoration elements in order to allow a safer environment within the hotel without losing track of our mission which is to provide an authentic travelling experience to those who visit us.
Find below some of the measures we have implemented or if you prefer to see the ones we highlight here
Pre-check-in available online at our website
Room key on your smartphone and traditional keys disinfected after each use
Disinfectant doormat at hotel entrances
PPE’s for all hotel staff
Touchless hand sanitizer dispensers
Welcome kit with a disposable mask, hand sanitizer and touch pen
Recommended use of a mask on public hotel areas
Body temperature measurement at arrival
Optional “no room cleaning” policy during the stay
WhatsApp line for communication with hotel reception for message delivery, room service requests or other questions
Paper journals/magazines replaced by digital editions at PressReader
Room sanitizing in 3 steps: ozone disinfection, room sanitizing with disposable cleaning cloths and atomization with disinfectant solution
Housekeeping crew divided into two sections – dirt and clean
In-room directory and paper documents removed from rooms and available on request. The directory is also available by QR code.
Minibar cleaned and disinfected after each use and sealed until a new use
Sanitation of public areas and elevators reinforced
Goods delivered at the hotel subject to cleaning protocol to assure that no contamination passes to the clean zone of the hotel.
Restaurant menus in QR code
Limited seating at the restaurant to assure distance between tables
Buffet breakfast replaced by à la carte menu
Breakfast in the room without service tax
At the restaurant, the table is set in the presence of the guest
Cleaning and disinfection of tables and chairs after each use
Meals by appointment to allow management of room capacity
Internal contingency plan for eventual positive cases
The hotel has the Clean&Safe stamp, given by the Portuguese Tourism to all companies that ensure compliance with hygiene and cleaning requirements for the prevention and control of the COVID-19 virus.
Aware that not only us, but the whole country has mobilized for this issue, we are confident that it is perfectly safe to visit Portugal, Porto and the Grande Hotel! Seen you soon!